Our privacy promise
Forged Excellence collects only the information needed to serve readers, fulfil orders and improve our small bookstore. We do not sell personal information.
This policy explains what we collect, why we use it and the choices available to you.
Information we collect
Information may be provided directly when you order, subscribe or contact us, and limited technical information may be collected when you use the site.
- Name, email, phone number and delivery address
- Order details, enquiries and communication preferences
- Payment confirmation from our payment provider—not complete card details
- Device, browser and basic website-usage information
How we use information
We use personal information to process and deliver orders, provide customer support, prevent fraud, maintain our records and comply with legal obligations.
If you subscribe, we use your email to send the monthly reading list. You can unsubscribe at any time.
Our lawful reasons
We process information where it is necessary to perform a purchase contract, meet a legal obligation, pursue legitimate business interests or act with your consent.
Where processing relies on consent, you can withdraw it without affecting earlier lawful use.
Who receives information
We share only what is necessary with trusted providers that support payments, delivery, email, hosting and analytics. They may use the information only to provide services to us.
We may also disclose information when required by law or to protect customers, our business or the public.
Retention & security
We retain order records for the period required for tax, accounting and customer-service purposes. Newsletter details remain until you unsubscribe; enquiries are kept only as long as reasonably needed.
We use proportionate technical and organisational safeguards, but no internet service can promise absolute security.
Your choices & rights
Depending on where you live, you may ask to access, correct, delete or receive a copy of your personal information, or object to certain uses.
You may unsubscribe through any marketing email. To make another request, contact hello@forgedexcellence.com; we may need to verify your identity.
Cookies, updates & contact
The site may use essential cookies and limited analytics to function and understand general usage. Browser controls can restrict optional cookies.
We may update this policy when our services or legal duties change. The latest version and date will always appear here. Privacy questions can be sent to hello@forgedexcellence.com.